Privacy Policy

1. Introduction

24Bet Entertainment Ltd ("24Bet Casino", "we", "us") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

2. Data We Collect

We collect the following personal data:

• Account Information: Name, email address, date of birth, address, phone number, nationality
• Financial Data: Bank account details, payment card information, transaction history
• Identity Verification: Government-issued ID, proof of address documents
• Usage Data: IP address, device type, browser type, pages visited, time spent, game play data
• Cookies: Persistent identifiers to enhance user experience and track preferences

3. How We Use Your Data

Your personal data is used for:

• Account creation, verification, and management
• Processing deposits, withdrawals, and financial transactions
• Detecting and preventing fraud, money laundering, and illegal activities
• Compliance with UKGC licensing requirements and KYC regulations
• Sending promotional offers, newsletters, and account updates
• Improving platform functionality and user experience
• Resolving customer support inquiries

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide gaming services
• Legal Obligation: UKGC licensing, AML/KYC compliance, tax reporting
• Legitimate Interest: Fraud prevention, platform security, marketing communications
• Consent: Marketing and promotional communications (with opt-out option)

5. Data Sharing & Third Parties

Your personal data may be shared with:

• Payment Processors: To process deposits and withdrawals securely
• Regulatory Authorities: UKGC, HMRC, National Crime Agency when legally required
• Identity Verification Services: Third-party KYC and ID verification providers
• Affiliate Partners: For marketing and promotional purposes only
• Service Providers: Hosting providers, analytics services, customer support platforms

6. Data Retention

We retain your personal data for:

• Active Accounts: Lifetime of account + 5 years after closure (UKGC requirement)
• Financial Records: 7 years (UK tax and AML requirements)
• Marketing Data: Until unsubscribed or consent withdrawn
• Cookies: Up to 2 years unless deleted manually

7. Your Rights Under GDPR

You have the right to:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Data Portability: Receive your data in portable format
• Right to Object: Opt-out of marketing and promotional communications
• Right to Lodge a Complaint: Contact the ICO at ico.org.uk

8. Cookies Policy

24Bet Casino uses cookies to:

• Essential Cookies: Maintain session, security, account login
• Preference Cookies: Remember language and display preferences
• Analytics Cookies: Track user behavior and improve functionality
• Marketing Cookies: Deliver targeted advertising (with consent)

You can disable cookies in your browser settings, though this may affect functionality.

9. Security Measures

24Bet Casino implements:

• SSL/TLS 256-bit encryption for data transmission
• Secure password hashing and salting
• Regular security audits and penetration testing
• PCI DSS compliance for payment card data
• Firewalls and intrusion detection systems
• Staff training on data protection protocols

10. Children's Privacy

24Bet Casino does not knowingly collect or process personal data from individuals under 18 years old. If we discover that a child has provided data, we will delete it immediately. Our platform requires users to confirm they are 18+ before registration.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or operational improvements. Users will be notified of significant changes via email or website banner. Continued use of 24Bet Casino following changes constitutes acceptance of the updated policy.

12. Contact & Data Protection Officer

For questions about this Privacy Policy or to exercise your rights:

24Bet Entertainment Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]

Data Protection Officer:
Email: [email protected]

UK Information Commissioner's Office:
ico.org.uk